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Privacy & Data

Your data is private by default

Section titled “Your data is private by default”

Conversations, uploaded files, and agents you create are private to your account and organization. Other users cannot see your conversations or files.

The only exceptions are things you explicitly choose to share:

  • Agents you share with everyone publicly — when you publish an agent, its instructions are shared with everyone on the platform. Your conversations and the files attached to that agent are not shared.
  • Agents shared with other individual users — if you share an agent with another user, that user can use the agent. Whether they can see it’s configuration details depends on which permission level you choose when sharing.

AI providers don’t train on your data

Section titled “AI providers don’t train on your data”

campusGenAI’s enterprise agreements with AI model providers (OpenAI, Anthropic, Google, DeepSeek, and others) include data protection terms that prevent providers from using your conversations or files to train their models.

Your data goes to the model provider to generate a response, and that’s it. It is not stored by providers for training purposes.

What data is collected

Section titled “What data is collected”

campusGenAI collects:

  • Authentication information (through your institutional SSO)
  • Conversation content and uploaded files
  • Usage metrics (which models you used, token counts)
  • Platform interaction logs

Administrators at your institution can see aggregate usage data and per-user activity levels. They cannot read individual conversation content.

Authentication

Section titled “Authentication”

campusGenAI uses your institution’s Single Sign-On (SSO) for authentication. You log in with your normal institutional credentials — campusGenAI does not store a separate password. Sessions expire according to your institution’s security policy.

Data classification

Section titled “Data classification”

The campusGenAI platform is designed to meet institutional security requirements. For the UMass deployment, the platform is approved for UMass Level 3 data classification.

What this means in practice:

  • Standard work documents, drafts, and communications: appropriate for use with campusGenAI
  • Student records (FERPA-protected): check with your institution before pasting into AI conversations
  • Health information (HIPAA-protected): do not use with campusGenAI without explicit approval from your compliance team
  • Highly sensitive personal information (Social Security numbers, financial records): do not use

When in doubt, consult your institution’s information security office.

Each institution’s policies apply

Section titled “Each institution’s policies apply”

campusGenAI is deployed by and for individual institutions and organizations. Your institution’s data governance policies govern how you should use the platform. The campusGenAI team sets technical security baselines; your institution sets the policies for what data is appropriate to work with.

Need help?

Section titled “Need help?”

Your interface may look slightly different depending on your institution’s deployment.